Managed Mobility Services: Making Mobility Management Easier with Managed Services

 

Managed Mobility Services

Understanding Managed Mobility Services

Managed mobility services refer to third-party managed services that can help organizations remotely monitor, secure, and support employee mobile devices. As businesses provide employees with smartphones, tablets, and laptops to access work apps and data outside the office, it grows more challenging for internal IT departments to securely manage these mobile endpoints. Managed service providers take this responsibility off the hands of in-house teams through comprehensive management platforms.

Key Capabilities of Managed Mobility Services

Mobile Device Management

Providers offer Managed Mobility Services software and console access. With MDM, IT administrators can remotely provision employee devices, configure security policies and settings, deploy apps, perform device wipe/lock actions, and get device inventory/health reports from a centralized web portal. MDM solutions make it simple to standardize settings across iOS, Android, Windows, and Chrome OS devices.

Mobile Application Management

Mobile application management (MAM) capabilities let businesses securely publish internal apps to employee devices while preventing data leakage. MAM controls which apps and store data access employees have on their personal phones. It can also apply password policies, data encryption, and VPN connectivity requirements to apps remotely.

Mobile Expense Management

Expense management functionality provides insight into mobile plan and device usage costs. Reports show data/voice plan spending, device subsidy amounts, and options for optimization. This visibility aids budgeting decisions and helps avoid monthly mobile bill surprises.

Security and Compliance

Providers ensure data on mobile devices stays private and organizations adhere to regulations. Features like password enforcement, remote device wiping, encryption, screen locks, and geofencing establish multiple layers of defense. Detailed security auditing and alerts about jailbroken devices or out of date OS/apps maintain compliance.

Upgrades and Helpdesk Support

Administrating mobile device OS and app updates consistently across user fleets is simplified. Technical support handles issues like connectivity problems, app crashes, and device replacement so in-house teams can focus elsewhere. Issues are resolved more quickly through centralized remote troubleshooting portals.

Device Selection and Deployment Support

For new device rollouts, providers help define requirements and choose the right smartphone, tablet or laptop models suited to employee roles and corporate needs. They remotely pre-configure devices and migrate existing user data/settings to accelerate the deployment process.

Benefits of Choosing a Managed Mobility Services Provider

Cost Reduction

Outsourcing mobile management reduces upfront software license fees and ongoing administrative costs. Resources spent maintaining separate MDM infrastructures are eliminated and support issues don't burden internal helpdesks. Lower TCO models make sense for smaller IT teams.

Expertise and Scalability

Providers specialize in latest mobile OS changes and security practices so enterprises always benefit from advanced management platforms and don't need to budget developer resources. Capabilities scale to support growing numbers of devices and users seamlessly.

Compliance and Security Assurance

Regulatory compliance concerns are alleviated through third-party auditing and controls that maintain privacy and data security rigorously. Providers have processes certified under standards like ISO 27001 demonstrating commitment to information security baselines.

Focus on Core Business

Powerful yet simple web portals free in-house teams to optimize other priorities instead of mobile infrastructure headaches. IT roles emphasize strategic tasks rather than routine management and troubleshooting duties outsourced to experts.

User Productivity Gains

Consistent policy enforcement and rapid issue resolution boost employee satisfaction. Frictionless self-service reduced downtime from lost/stolen devices and enables choosing work devices best for individual jobs. Streamlined mobile experiences raise productivityOrganization Agility

As business needs change, providers rapidly adjust managed devices and app fleets. Fast-tracked deployments of the latest technology empower organizations to act more nimbly without heavy in-house burdens.

Choosing the Right Managed Mobility Services Partner

When selecting a managed services provider, consider reputation, certifications, platform functionality, security capabilities, client reference experiences, and cost models. Evaluations help shortlist vendors best demonstrating proven methodologies for responsibly managing corporate mobiles at scale while prioritizing privacy, compliance and lowering TCO. Consultations with prospective partners assess ability to seamlessly onboard an organization's specific requirements and scenarios. Comprehensive RFP responses provide transparency into exact service features, support commitments, reporting and any contractual obligations. A prudent selection process leads to a strategic mobile managed services relationship promoting improved business agility through simplified, optimized mobility management.

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About Author:

Money Singh is a seasoned content writer with over four years of experience in the market research sector. Her expertise spans various industries, including food and beverages, biotechnology, chemical and materials, defense and aerospace, consumer goods, etc. (https://www.linkedin.com/in/money-singh-590844163)